Our official refund and return policy for all our products is as follows:
- Hostlegends will, at its discretion, allow for the refund or replacement of Hosting (all plans, except first payment after Free Trial) product within 30 days from the date of purchase. For recurring billing products, refunds for no more than one payment will be provided if requested within the standard 30 day return period. After 30 days all sales are final.
- The customer may cancel their recurring billing subscription products at any time.
- All third party fees, including domain registration fees, setup fees, domain transfer fees, domain renewal fees, website migration fees, privacy protection, SSL certificates, SEO Toolkit, are non-refundable, non-negotiable and excluded from our Money Back Guarantee.
- Hosting renewal invoice once paid and hosting renewed will only be refunded to your HostLegends Account in the form of credits. There will be no refunds of the amount deducted to the payment method either bank or card used by the client. You will be receiving credits for the amount deducted from your account.
- Any products or services that were suspended, canceled, or terminated due to the abusive usage of the products, services, or any other violation of our policies and terms are not eligible for a refund.
- If a customer requests a refund, the money for the requested transaction is refunded back to the customer. If the refund is for a recurring billing product, then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in a cancellation.
- If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate a refund – it will only stop any future rebills.
- When a customer reaches us by support ticket or email, our first response will be to offer technical support for the product. However, in some cases a product may be unsatisfactory to the customer for reasons completely beyond our control in which case a cancellation or a refund may be processed.
- Please Note: Refunds can only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for refund.
- Customers requesting a return within 30 days of purchase must be approved by our customer service team if the customer provides evidence that their case merits a return.
- Support Extension for one-time users: If you purchased our product for a one-time fee, as per our Terms of Services, we only offer 12 months of support and updates. Any purchases of additional support or support extension or upgrades are non-refundable.
- Refund Processing Time: Please note that refunds will take 3-4 business days to be processed and show up in your account. They are usually processed on the same day as approved but can take up to 3-4 business days.
- If we have processed a website and migrated your website from your old server to our servers and have charged you for that, the charged fee
won’t be refunded and reversed even if you’ve requested within the standard 30 day return period.
- There is no obligation to provide a refund in situations like the following:
a. You have changed your mind about a product.
b. You bought a product by mistake.
c. You do not have sufficient expertise to use the product.
d. You ask for goodwill.
e. You have a personal emergency.
- After 30 Days: There is no refund offered after the first 30 days.
- You also understand and agree that once a refund is requested, you are not permitted to exploit the product (Assets) in question, and immediately upon receipt of a refund, all licenses to such product files and underlying content are revoked, and you are not authorized to use the product in any form or for any purpose whatsoever. Thus asking for a refund but continuing to use products purchased from us is the same thing as stealing and also violates applicable intellectual property rights law.
- No refunds or credits for partial months, quarters or years of service will be refunded to a customer upon cancellation.
- Contact Us: Create a support ticket for your refund requests to email@example.com Please include the title as “Refund Request” in your ticket.
- To serve you and others better in the future, we require that you tell us why you want a refund and provide us with an opportunity to help you fix the issue. We want satisfied customers.